Road Service Agent

Position: Road Service Agent

Shift: M - F 7-4

Pay: $26.00/hr - $33.00/hr 

Location: Corporate Office 

About C.R. England, Inc.

Founded in 1920, C.R. England, Inc. is headquartered in Salt Lake City, UT and is one of North America’s premier transportation companies. C.R. England is an industry leader in Dedicated, Over-The-Road, cross-border Mexico, and Intermodal services.

C.R. England has also been regularly recognized for management excellence. This year, C.R. England was recognized by Newsweek as one of ‘America’s Greatest Workplaces for Women’, one of only three truckload carriers to receive this recognition, and ‘America’s Greatest Workplaces for Diversity’ one of only seven truckload carriers to be so recognized. Additionally, C.R. England was honored with a ‘2020 Glassdoor Top Places to Work’ award, the ‘Achievers 50 Most Engaged Workplaces™ Award’ and by Deloitte Private and The Wall Street Journal as a ‘2021 US Best Managed Company’.

Committed to giving back the community, learn more about C.R. England Inc.’s goal of providing one million meals to children annually through partnerships with local food banks by visiting www.oneagainstchildhoodhunger.com.

Why work for C.R. England?

• Great Compensation & Benefits!
  • You will get a highly competitive compensation package that includes:
    • Weekly pay, vacation, a floating holiday, medical, dental, life, vision, 401K, and more
    • Generous employee referral bonuses

• Great Career Path!
  • You will build your career through our paid training programs:
    • ​Personal and professional development through C.R. England University.
    • Safety training.
    • OE supported training.
    • Self-paced on-line training.
    • Leader led training.
    • Hands-on training.
    • Career Path Planning and Individual Development Plans.

Job requirements may include, but not be limited to:

• Communicate with customers, partners, field personnel, operational teams, safety, compliance, emergency response teams, drivers, technicians and vendors as necessary to successfully execute all road calls.
• Accurately diagnose tractor/trailer breakdowns and to understand industry specific terminology.
• Identify correct repair requirements and/or required tools/applications for all road calls.
• Demonstrate strong decision making ability to utilize all network options and at-site options to meet customer commitments and execute the repair.
• Handle calls in a timely and efficient manner. 
• Maintain a high-level of understanding of all company policies and procedures related to on-road repairs, estimates, shop operations, OEM requirements, warranty applications, vendors and safety/compliance regulations.
• Process invoicing, MasterCard and Comcheck payments.

Job qualifications may include, but not be limited to:

• Proficiency with Microsoft Office programs and other computer systems a must
• Excellent written and verbal communication skills
• Strong people skills required to maintain excellent Customer Service
• Strong problem solving abilities
• Be willing to support and assist in overload work situations, including flexibility with breaks and lunch hour.
• Be willing to work holidays, weekends and cover for vacation/sick time as required.
• Proven ability to work successfully under pressure
• Safety/Compliance knowledge (CSA) is a plus
• Experience with Thermo King is a PLUS
• Familiar with the mechanical and technical aspect; using diagnostic computer software to identify issues
• Diagnose or able to make recommendations on repairs
• Negotiate with repair vendors 
• Diesel experience either as a technician, Service Writer, or similar