• Collections Specialist

    Location US-UT-Salt Lake City
    Job ID
    # Positions
  • Overview

    At C.R. England, our most valuable asset is our people. Whether on the road, in our shops, or in our offices, our people make C.R. England a transportation industry leader. The diversity of our professionals drives us forward. We strongly believe each individual should have the support and opportunities they need to build a solid career. We provide. We live by the entrepreneurial and family spirit on which C.R. England was founded. We have opportunities for people of all backgrounds.


    Department Overview

    Our Biller / Collectors are responsible for preparation and submission of customer invoices as well as collecting unpaid invoices and some administrative duties. 

    Why join us: 


    Stability: The transportation industry is crucial to the U.S. economy, making C.R. England a stable career choice. As a 97 year-old leader in the transportation industry, we have grown 100% in the last decade. We will continue growing as we approach our second century.


    Employee Value: 2015 recipient of the Achievers Award for Most Engaged Workplaces in the U.S.


    Benefits: World class compensation and benefits packages, continuous training and development, and a team-oriented culture


    Work life balance: At C.R. England we value family both in our individual homes and our company family; our culture embraces this philosophy and fosters an environment to support both.



    Position Summary


    Ideal candidates will have General Clerical/Admin experience, familiar with multi-line phones, customer service, collections and invoicing. Must be able to work in a sometimes stressful environment and be familiar with handling crucial conversations over the phone.



    Job requirements may include, but not be limited to:


    • Manage customer accounts and identify past due balances
    • Research historic data as needed for each outstanding balance
    • Communicate with customers regarding payment status and timing
    • Maintain positive and professional customer relationships
    • Process customer payments and ensure accurate posting
    • Resolve billing discrepancies and customer concerns in a timely manner
    • Maintain accurate and complete records of collection activities
    • Report on collection activity to company leadership
    • Other duties as assigned


    Job qualifications may include, but not be limited to:


    • 2+ years prior work experience as a Collections Specialist or in a similar role
    • Knowledge of billing processes and business to business collection techniques
    • Demonstrated knowledge of MS Office and databases
    • Comfortable working with measureable targets and expectations
    • Excellent written and verbal communication skills
    • Time management skills and ability to efficiently multi task
    • Strong negotiation skills
    • Creative problem solving and analytical skills
    • High school diploma or equivalent.  AA/BA in Business, Finance or related field is a plus
    • Work schedule Monday – Friday 8:00 AM – 5:00 PM




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