• EDI Project Manager

    Location US-UT-Salt Lake City
    Job ID
    # Positions
    Information Technology
  • Overview

    Company Overview


    At C.R. England, our most valuable asset is our people. Whether on the road, in our shops, or in our offices, our people make C.R. England a transportation industry leader. The diversity of our professionals drives us forward. We strongly believe each individual should have the support and opportunities they need to build a solid career. We provide. We live by the entrepreneurial and family spirit on which C.R. England was founded. We have opportunities for people of all backgrounds.


    Why join us: 

    Stability:                       The transportation industry is crucial to the U.S. economy, making C.R. England a stable career choice. As a 97 year-old leader in the transportation industry, we have grown 100% in the last decade. We will continue growing as we approach our second century.

    Employee Value:           2015 recipient of the Achievers Award for Most Engaged Workplaces in the U.S.

    Benefits:                       World class compensation and benefits packages, continuous training and development, and a team-oriented culture

    Work life balance:         At C.R. England we value family both in our individual homes and our company family; our culture embraces this philosophy and fosters an environment to support both.



    Job requirements may include, but not be limited to:


    •  Lead a team of EDI Engineers
      •  Gather requirements from our EDI customers.
    • Skillfully implement Trading Partners from test to production.
      • Initiate correspondence and obtain EDI specifications from Trading Partners.
      • Setup communications for EDI transmissions, including AS2, FTP and VAN.
      • Map and test X12 EDI documents into Flat File layouts.
    • Ensure EDI efficiencies and customer relations.
      • Build relationships with our EDI Trading Partners.
      • Analyze EDI reports and monitor daily EDI transactions.
      • Resolve problems by clarifying customer’s complaint. Determine cause, explain best solution, expedite correction and follow up to ensure resolution.
      • Assist Regional Sales Reps during customer on site reviews to address EDI Scorecard as applicable.
      • Provide on-going training, technical and customer service support
      • Promptly and courteously answer technical questions with regards to EDI business processes, both internally and externally.
      • Provide feedback on the efficiency of the customer service process
    • Provide on-going training, technical and customer service support.
    • Assist with EDI development and project testing. 


    Job qualifications may include, but not be limited to:


    • Prior experience in a customer service role with a proven track record in customer satisfaction.
    • Prior EDI knowledge and the ability to communicate in EDI terminology with internal and external customers.
    • Strong written and verbal communication skills, including excellent follow up skills.
    • Strong interpersonal skill in one-on-one situations and group settings with all levels of both internal and external customers.
    • Ability to work in a fast paced environment and multi-task with attention to detail.
    • Ability to plan, organize and prioritize to meet goals.
    • Self-starter with ability to proactively look for process improvements.
    • Drives creative and effective problem solving and decision making to an appropriate resolution.
    • Systems proficiency and willingness to learn new processes and systems.
    • Computer proficient in Windows, Internet, Word, Outlook/Email.
    • Transportation experience a plus.


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