• Service Writer - Salt Lake City, UT

    Location US-UT-Salt Lake City
    Job ID
    2018-4810
    # Positions
    2
    Category
    Shop
  • Overview

    ATTENTION EXPERIENCED DIESEL MECHANICS AND TRACTOR TECHNICIANS: If you want to build a stable career with an industry leader that provides:

    • A safe, clean, and organized shop,
    • Free uniform and laundry service, including jackets,
    • Reimbursement for boots and safety glasses (including prescriptions safety glasses),
    • Annual safety bonuses, and
    • Generous employee referral bonuses...

    C.R. England has an amazing career opportunity for you! We are growing and offering qualified and experienced new hires a $5,000 signing bonus paid during the first year of employment. Apply now while openings last!

    (Some restrictions may apply.  Signing bonus may not be available to all candidates.  Manager or recruiter can provide additional details.)

     

    Why work for C.R. England?

    • Great Company!
      • You will join a 95+ year-old industry leader who is growing and promotes from within.
      • We have grown 100% in the last decade, and we continue growing as we enter our second century of operation.
      • We are a 2015 recipient of the Achievers Award for being one of the 50 Most Engaged Workplaces in the United States.
      • We promote from within and believe in investing in and developing our people.
    • Great Compensation & Benefits!
      • You will get a highly competitive compensation package that includes:
        • Weekly pay, vacation, a floating holiday, medical, dental, life, vision, 401K, and more.
        • Free uniform and laundry service, including jackets.
        • Reimbursement for boots and safety glasses (including prescriptions safety glasses).
        • Annual safety bonuses.
        • Generous employee referral bonuses.
    • Great Facilities!
      • You will work in safe, clean, and organized facilities that have:
        • Tractor lifts.
        • T-8 lighting throughout all bays and isles
        • Locker rooms w/ showers
        • Break rooms
        • Bulk fluid delivery systems available to all repair bays
        • Clean DPF’s with FSX Machines (we clean our own)
        • Open parts rooms
    • Great Equipment!
      • You will work with state-of-the-art equipment including:
        • Our tractor fleet of 4,000+ Daimlers consisting of:
          • Cascadia tractors with DD15’s and DT-12 automated transmissions
          • Western Stars with DD15’s and DT-12 automated transmissions
        • Our fleet of 8,800 trailers consisting of:
          • Utility and Wabash trailers
          • Thermo King and Carrier refrigerated units
          • TempStack intermodal containers
          • Dry Van Trailers with Dura-Plate
        • Our generous tool supply, laptops, and diagnostic software
    • Great Career Path!
      • You will build your career through our paid training programs:
        • ​Personal and professional development through C.R. England University
        • Safety training
        • OE supported training
        • Self-paced on-line training
        • Leader led training
        • Hands-on training
        • Career Path Planning and Individual Development Plan

    Responsibilities

    Job requirements may include, but not be limited to:

    • Supporting drivers in the highest professional manner to enhance the driver's experience and be the liaison between the shop and the driver.
    • Consistently execute the Eight Tenants of Service Writing.
    • Physically inspect the equipment.
    • Create accurate repair time estimate for each repair order.
    • Complete on the spot repairs.
    • Create a complete and accurate RO, ID who’s paying for the repair.
    • Coordinate and schedule service (including vendors), and give an accurate start and completion time to the driver.
    • In cooperation with the Shift Supervisor, assign work to the mechanics with the goal of assigning the right work to the right associate.
    • Educate/Train Driver’s on the operation and features of their equipment and C.R. England repair stances.
    • Answer all incoming calls and communicate with the leadership team by radio and/or e-mail when person to person is not possible.
    • Update the Repair Order Management screens so accurate Estimated Completion Times (ECT’s) can be given to drivers.  Absolute attention to detail is expected. 

    Qualifications

    Job qualifications may include, but not be limited to:

    • Technical, automotive, diesel mechanic, or CDL driving experience is required.
    • Must meet the minimum requirements of a General Mechanic.
    • Experience with computers, good keyboarding skills, and be familiar with Windows.
    • Technical reading aptitude (i.e. electronic service bulletins; repair manuals).
    • Must have a valid driver’s license, though commercial driving experience and a working knowledge of driver hours of service rules is preferred.
    • Excellent customer service, oral and written communication, and teambuilding skills. 
    • Demonstrated planning, organizing and prioritization skills.
    • Must possess high level of stress tolerance and ability to multi-task.
    • Must be able to work 4:00 PM - 2:30 AM work schedule

     

    Required Certifications & Training:

    • Must complete all safety compliance and tire training
    • Annual Vehicle Inspector Certified (Per DOT requirements)
    • Brake Inspector Certified (Per DOT requirements)

     

    Company Information:

     

    C.R. England is a 97 year-old leader in the transportation industry. We have grown 100% in the last ten years and are continuing that growth as we approach our second century of operation. We offer an excellent compensation package that includes:

    • competitive pay
    • weekly pay cycle
    • medical, dental, life, vision, vacation, matching 401K, and more.

     

    *CB*

     

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