• Temperature Tracker- Intermodal

    Location US-UT-Salt Lake City
    Job ID
    2018-4790
    # Positions
    1
    Category
    Administrative/Clerical
  • Overview

    Company Overview

    At C.R. England, our most valuable asset is our people. Whether on the road, in our shops, or in our offices, our people make C.R. England a transportation industry leader. The diversity of our professionals drives us forward. We strongly believe each individual should have the support and opportunities they need to build a solid career. We provide. We live by the entrepreneurial and family spirit on which C.R. England was founded. We have opportunities for people of all backgrounds.

     

    Department Overview

    In this position you have the opportunity to work in the operations space in our Intermodal division with one of the largest, most stable, still growing company in the logistics and transportation field.

    Why join us:

    Stability: The transportation industry is crucial to the U.S. economy, making C.R. England a stable career choice. As a 98 year-old leader in the transportation industry, we have grown 100% in the last decade. We will continue growing as we approach our second century.

     

    Employee Value: 2015 recipient of the Achievers Award for Most Engaged Workplaces in the U.S.

     

    Benefits: World class compensation and benefits packages, continuous training and development, and a team-oriented culture.

     

    Work life balance: At C.R. England we value family both in our individual homes and our company family; our culture embraces this philosophy and fosters an environment to support both.

     

    Position Summary

     

    This position will help support the day to day activity of the Driver Managers, Logistics Managers and Area Planning Managers. You will interface with vendors, carriers, drivers and office staff.

    Responsibilities

    The Temp Tracker position is responsible for providing administrative support to the managers of the operation and can have a variety of clerical duties that will help the business run efficiently.

    • Track temperature of all moving equipment and make adjustments to temperatures using a web portal
    • Adding and removing of asset holds to facilitate repair and prevent cargo damage
    • Checking to ensure customer paperwork and loaded container temperature settings match and report any discrepancies to various managers.
    • Assisting drivers and customers with load/unload questions
    • Answer phone inquiries about detention, detention pay, and all fuel related questions.
    • Ensure all units are fully fueled at ingate to a rail facility and monitor fuel levels while in transit
    • Send out various reports on alarming units, low fuel units, and temperature exceptions to prevent cargo damage
    • Document and track overweight issues
    • Send Temperature Downloads to Cargo Claims upon Customer’s request
    • Monitor a shared email box and answer questions regarding unit maintenance and operation
    • Maintain involvement with Road Service to ensure timely completion of repairs of containers and chassis
    • Point-of-Contact for Operations Department vendor relationships including fleet maintenance,
    • Dealing with multiple customers at once
    • Conflict Resolution
    • Handling urgent situations in a professional manner.
    • Multi-tasking
    • Adaptable in a flexible environment

     

    Essential job requirements may include, but not limited to:

               

    • Keep company leadership informed of project priorities and any issues that may require their attention.
    • Work with other department leaders to establish goals, align priorities and define departmental processes.
    • Ability to utilize and navigate through multiple computer systems simultaneously.
    • Be dependable and meet all attendance requirements.
    • Ability to accept and embrace changes within the Department.
    • Must manage time effectively with minimum supervision.
    • Treat each individual with care, dignity, fairness, respect and recognition
    • Always conduct yourself in a manner that reflects a positive, professional image. Must maintain a professional appearance in accordance with dress code policies.
    • Work productively and collaboratively with direct supervisor and peers.
    • Display and encourage teamwork and willingness to be a problem solver. Provide excellent customer service.
    • Adhere to all policies and procedures as set forth by the company and ensure that all employees are knowledgeable of and adhere to all standards set for by the company.
    • Must be able to work with office equipment, utilizing computers for majority of tasks.
    • Experience with systems or processes used.
    • The ability to create systems to track/identify resources

    Qualifications

    Job qualifications may include, but not limited to:

    • Prior experience in transportation and logistics, preferably in temperature controlled
    • Proficient with Microsoft Office Suite, Internet portals; TMS software knowledge a plus
    • Understanding of  transportation processes and standards and maintenance protocol for transportation equipment
    • Must be able to read, write, speak, communicate and understand English in a clear manor.

     

    Physical Requirements

    • Capable of hearing, with our without correction, sufficiently to perceive normal speaking levels and receive detailed information through oral communication in order to facilitate meetings and work with internal customers and stakeholders by telephone and in person.
    • Position may involve kneeling, stooping, bending, pushing, lifting, carrying and moving objects that can weigh up to 25 pounds.
    • Capable of working extended hours, to include weekends, holidays and various shifts (to include evening and night shifts) as necessary.
    • Capable of sitting at a desk for extended periods of time and working with computer equipment.
    • Capable of speaking, writing, and reading English well and possessing a good command of the language so that various types of communications may be conducted in English with people of various levels of education and capabilities.
    • Capable of visual acuity, with or without correction, sufficient to prepare and analyze data and figures, view a computer terminal, and read extensively.

     

    Education and Experience:            

    • High school diploma or GED preferred
    • Transportation industry experience
    • Excellent organizational skills required.
    • Accuracy and attention to detail is essential.
    • The ability to adapt to a changing environment.

     

    Working Environment and Conditions:    

    • Must have the ability to work on more than one assignment at a time with frequent interruptions, changes and/or delays.
    • Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances.
    • Must be able to handle incoming requests for assistance via phone and email while working on other tasks.
    • Must remain professional in light of challenging situations that may occur in the location.

     

    Important Notices:

     

    This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change; i.e., emergencies, rush jobs, changes in personnel, workload, technological developments, etc.  Reasonable accommodations will be considered and provided as available and appropriate for non-essential job functions.

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