• Customer Service Manager (Intermodal Division)

    Location US-UT-Salt Lake City
    Job ID
    2018-4786
    # Positions
    1
    Category
    Customer Service/Support
  • Overview

    Company Overview

    At C.R. England, our most valuable asset is our people. Whether on the road, in our shops, or in our offices, our people make C.R. England a transportation industry leader. The diversity of our professionals drives us forward. We strongly believe each individual should have the support and opportunities they need to build a solid career. We provide. We live by the entrepreneurial and family spirit on which C.R. England was founded. We have opportunities for people of all backgrounds.

     

    Department Overview

    In this position you have the opportunity to work in the operations space in our Intermodal division with one of the largest, most stable, still growing company in the logistics and transportation field.

    Why join us:

    Stability: The transportation industry is crucial to the U.S. economy, making C.R. England a stable career choice. As a 98 year-old leader in the transportation industry, we have grown 100% in the last decade. We will continue growing as we approach our second century.

     

    Employee Value: 2015 recipient of the Achievers Award for Most Engaged Workplaces in the U.S.

     

    Benefits: World class compensation and benefits packages, continuous training and development, and a team-oriented culture.

     

    Work life balance: At C.R. England we value family both in our individual homes and our company family; our culture embraces this philosophy and fosters an environment to support both.

     

    Position Summary

     

    This person is at the center of a fast-paced strategic environment. Our customers require individuals who think strategically and plan ahead of rapidly changing situations while maintaining a positive team oriented attitude. This person must be organized and engaged with the team to ensure operational efficiency. This person will support our customers and drivers as required in the “off hours”.

    Responsibilities

    Job requirements may include, but not be limited to:

    • Manage high profile customers/accounts via phone and emails in a fast paced operations environment
    • Manage information flow between internal and external customers to effectively plan, track and communicate shipments
    • Apply problem-solving techniques utilizing various logistics management tools
    • Assess, prioritize and respond to multiple data inputs effectively
    • Act as front-line contact with customers through professional verbal and written communication
    • Manage customer relationship through effective transportation planning and communication
    • Apply strategies to improve company and customer trends/processes
    • Other duties as assigned

    Qualifications

    Job qualifications may include, but not be limited to:

    • Maintain a positive, willing, team-oriented attitude
    • Organized and self-motivated
    • Professional verbal and written communication skills
    • Proficient with MS Office suite
    • Transportation and Intermodal experience are preferred
    • Ability to organize and prioritize work, meet deadlines, work with minimal supervision, exercise judgment and adapt directions from one assignment to another
    • Ability to maintain professionalism when communicating with team and management
    • This job is highly demanding and requires patience and professionalism
    • Motivated to work in a fast paced environment
    • Very dependable and takes ownership of work processes

     

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