• Road Service and Outside Maintenance Manager

    Location US-UT-Salt Lake City
    Job ID
    2018-4784
    # Positions
    1
    Category
    Management
  • Overview

    Company Overview

     

    At C.R. England, our most valuable asset is our people. Whether on the road, in our shops, or in our offices, our people make C.R. England a transportation industry leader. The diversity of our professionals drives us forward. We strongly believe each individual should have the support and opportunities they need to build a solid career. We provide. We live by the entrepreneurial and family spirit on which C.R. England was founded. We have opportunities for people of all backgrounds.

     

    Why join us: 

     

    Stability:                       The transportation industry is crucial to the U.S. economy, making C.R. England a stable career choice. As a 98 year-old leader in the transportation industry, we have grown 100% in the last decade. We will continue growing as we approach our second century.

    Employee Value:           2015 recipient of the Achievers Award for Most Engaged Workplaces in the U.S.

    Benefits:                       World class compensation and benefits packages, continuous training and development, and a team-oriented culture

    Work life balance:         At C.R. England we value family both in our individual homes and our company family; our culture embraces this philosophy and fosters an environment to support both.

    Responsibilities

    Job requirements may include, but not be limited to:

     

    • Work closely with the operating divisions to support their maintenance needs.
    • Work closely with support departments to work through accident processes, vendor bill payment, and safety and training needs.
    • Work with vendors to provide superior service to the business at the lowest possible cost.
    • Keep company leadership informed of project priorities and any issues that may require their attention.
    • Work with other department leaders to establish goals, align priorities and define departmental processes.
    • Focus on development of personnel to improve their skills.
    • Must manage time effectively with minimum supervision, working in an efficient manner while performing tasks with varying time requirements.
    • Practice and observe safety rules and regulations and encourage others to do so at all times.
    • Always conduct yourself in a manner that reflects a positive, professional image. Must maintain a professional appearance in accordance with dress code policies.
    • Treat each individual with care, dignity, fairness, respect and recognition.
    • Work productively and collaboratively with direct supervisor and peers.
    • Display and encourage teamwork and willingness to be a problem solver. Provide excellent customer service.
    • Adhere to all policies and procedures as set forth by the company and ensure that all employees are knowledgeable of and adhere to all standards set for by the company.
    • Must be able to work with office equipment, utilizing computers for majority of tasks.
    • Excellent organizational skills.
    • Accuracy and attention to detail.
    • Ability to adapt to a changing environment.
    • Dealing with multiple issues at once.
    • Conflict Resolution including drivers, other support departments, and vendors etc.
    • Handling urgent situations in a professional manner.
    • This job is highly demanding and requires patience and professionalism.
    • Manage a team of 10-15 people in a call center environment to deliver maximum equipment availability, minimal cost, and excellent customer service to the drivers  This includes interviewing for hire, coaching, determining standards, conducting performance appraisals and all areas of performance management including termination.
    • Work closing with operating divisions and support departments.
    • Work closely with maintenance department leadership to support the preventative maintenance program, warranty program, and campaigns and recalls.
    • Identify ways to improve project processes in order to maximize company value.

    Qualifications

    Job qualifications may include, but not be limited to:

     

    • 2 year degree or business-related field and commensurate work-related experience.
    • Mechanical and technical knowledge a plus.
    • Transportation industry experience strongly preferred.
    • Proficient with Microsoft Office Suite.
    • Broad understanding transportation processes and standards.
    • Excellent organizational skills required.
    • Accuracy and attention to detail is essential.
    • The ability to adapt to a changing environment.
    • Experience in Trucking Operations or Driver Management a strong plus.
    • Experience managing a team of people in a call center environment

     

    *CB*

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