• Weekend Customer Manager -

    Location US-UT-Salt Lake City
    Job ID
    # Positions
    Customer Service/Support
  • Overview

    C.R. England is a stable, financially sound company with opportunity for growth within the company.  As a 98-year leader in transportation, C.R. England is hiring Weekend Customer Managers to grow its asset-based business.



    Why join us: 


    Stability:  The transportation industry is crucial to the U.S. economy, making C.R. England a stable career choice. As a 98 year-old leader in the transportation industry, we have grown 100% in the last decade. We will continue growing as we approach our secon

    Employee Value:  2015 recipient of the Achievers Award for Most Engaged Workplaces in the U.S

    Benefits: World class compensation and benefits packages, continuous training and development, and a team-oriented culture

    Work life balance: At C.R. England we value family both in our individual homes and our company family; our culture embraces this philosophy and fosters an environment to support both.


    Position Summary


    The Weekend Customer Manager is at the forefront of a fast-paced strategic environment. Our customers require individuals who think strategically and plan ahead of rapidly changing situations while maintaining a positive team oriented attitude. Weekend Customer Managers must be organized and engaged with the team.



    Schedule: Saturday, Sunday, and 3 weekdays TBD.


    • Communication with the customer on load changes, status updates, and late load notice.  Document communication events
    • Track freight to proactively seek out issues that may cause late deliveries and ability to coordinate plans to swap to save on-time delivery
    • Quickly and effectively problem solve issues
    • Strong follow through and ability to frequently update customers on high profile loads
    • Ability to multi-task while maintaining organization
    • Update customers on availability of equipment
    • Escalate issues to management
    • Documentation of customer operating procedures


    • Proficient understanding of Microsoft Excel, Word, Powerpoint, and Outlook
    • AS400 familiarity preferred             
    • Demonstrated skill in management of large account relationships
    • Ability to de-escalate upset customers, understanding the process of listening, showing sympathy, offering solutions, and closure
    • Ability to communicate in detail and ability to recognize what detail is important to each specific customer
    • Dedicated work ethic
    • Strong phone presence that shows confidence
    • Strong customer service perspective

    C.R. England offers a competitive benefits package that includes, medical, dental, life, vision, vacation, and 401K.


    The C.R. England Salt Lake campus has an on-site gym, company sponsored massage therapist, medical clinic, chiropractor, a US Bank branch, barbershop, and an on-site vehicle-leasing program available for all employees.



    How to Apply

    To be considered for this position, please submit your resume/CV via the C.R. England careers website (http://www.crengland.com/careers)


    Equal Employment Opportunity

    C.R. England is an Equal Opportunity Employer and embraces diversity





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