• Operations Manager - Dedicated Division

    Location US-CA-Colton
    Job ID
    2018-4553
    # Positions
    1
    Category
    Management
  • Overview

    C.R. England is a 95-year old leader in the transportation industry and is the largest temperature-controlled carrier in the world. We are growing and immediately hiring a Operations Manager. Responsible for Network Management and Operations Staff with an emphasis on safety, driver retention, customer service, production, utilization of assets and team building.

      

     

    Responsibilities

    This position is responsible for all aspects for multiple account(s) within the CR England Dedicated Division including: financial accountability, strategic management, direct supervision of account personnel, ensuring safety and compliance, maintenance coordination, customer service and account development.

     

    Essential Job Functions and responsibilities include but are not limited to the following:

     

    • Supervision and development of one or more Account mangers, Operations supervisor(s), Logistic Coordinator(s) and administrative personnel as dictated by account operations.
    • Manage daily fleet operations of multiple accounts.
    • Manage asset utilization to ensure maximum efficiency as driven by customer needs.
    • Oversee coordination with account managers and maintenance support personnel to manage service of all accounts equipment while maintaining customer-driven service expectations.
    • Ensure accurate execution of weekly payroll and invoicing of all assigned accounts.
    • Ensure that all drivers are in compliance with safety department and DOT regulations and promote the company safety culture.  This includes but is not limited to ensuring annual reviews; log compliance, accidents and incidents are reviewed in a timely manner.
    • Conduct and manage company-mandated and account specific employee meetings.
    • Prepare and analyze monthly forecasts of account profit-and-loss statements, reconcile actual P&L with forecasted P&L and research P&L data to ensure accuracy.
    • Prepare annual account budgets.
    • Implement and evaluate account-specific driver retention initiatives.
    • Develop and implement cost reduction measures, ensuring maximum profitability and cost minimization.
    • Implement and perform all facets of Customer Service including but not limited to maintenance of Key Performance Indicators and Customer Relationship Management, as well as preparation and presentation Mid-year business reviews and annual account assessments.
    • Able to travel as deemed necessary by customer and account needs – up to 30%
    • Perform pertinent account-specific duties as required by the customer.
    • Perform other related duties as required or assigned.

     

      

     

     

    Qualifications

    • Excellent communication skills both written and verbal.
    • Ability to appraise, evaluate, and adequately respond to environmental strain and emotional stress.
    • Able to read, understand, and relay information relating to trip planning for delivery of freight and bills of lading.
    • Decision-making and analytical skills used to guarantee that every load is evaluated for ensuring that a profit is made for both the company and the customer. 
    • Have the ability or experience to operate in TMW and PC environment: must be familiar with Microsoft Word, Excel and Power Point.
    • Must be able to sit at a desk for long periods of time and work variable schedules and hours as the job position dictates.
    • Be able to generate reports, navigate through databases and spreadsheets using excel and other Microsoft office products. 
    • Attention to detail, ingenuity, teamwork, and passion to exceed the goals are essential to this job.
    • Must have the ability to multi-task and have excellent organizational skills.
    • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

     

     

     

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