• Customer Service Manager (CSM)

    Location US-UT-Salt Lake City
    Job ID
    2018-4531
    # Positions
    5
    Category
    Customer Service/Support
  • Overview

    C.R England is now hiring for Customer Service Manager's in our operations division located in our Corporate Office in West Valley City, UT. 

     

    Why join us: 

     

    Stability:  The transportation industry is crucial to the U.S. economy, making C.R. England a stable career choice. As a 98 year-old leader in the transportation industry, we have grown 100% in the last decade. We will continue growing as we approach our secon

    Employee Value:  2015 recipient of the Achievers Award for Most Engaged Workplaces in the U.S

    Benefits: World class compensation and benefits packages, continuous training and development, and a team-oriented culture

    Work life balance: At C.R. England we value family both in our individual homes and our company family; our culture embraces this philosophy and fosters an environment to support both.

     

    Position Summary

     

    Customer Service Managers are at the forefront of a fast-paced strategic environment. Our customers require individuals who think strategically and plan ahead of rapidly changing situations while maintaining a positive team oriented attitude. Customer Service Managers must be organized, engaged with the team and a strong, results-driven, work ethic.

    Responsibilities

    • Soliciting and acquiring daily, weekly, and monthly freight
    • Accurately booking orders and entering data in the system
    • Developing and maintaining strong customer relationships
    • Managing equipment/freight balances daily for responsible market
    • Maintaining freight commitments using system tools
    • Communication with the customer on load changes, status updates, and late load notice.  Document communication events.
    • Track freight to proactively seek out issues that may cause late deliveries and ability to coordinate plans to swap to save on-time delivery.
    • Quickly and effectively problem solve issues.
    • Strong follow through and ability to frequently update customers on high profile loads.
    • Ability to multi-task while maintaining organization.
    • Update customers on availability of equipment.
    • Escalate issues to management.
    • Documentation of customer operating procedures

    Qualifications

                                                        "TRUCKING INDUSTRY EXPERIENCE REQUIRED" 

     

    • Requires strong phone and interpersonal skills
    • Strong sales work ethic
    • Excellent customer service and a pro-active mind set
    • Prior inside sales experience-prospecting, account management, and account development
    • Strong, results-driven, work ethic
    • Prior transportation experience preferred 
    • Proficient understanding of Microsoft Excel, Word, Powerpoint, and Outlook
    • AS400 and TMS familiarity preferred             
    • Demonstrated skill in management of large account relationships
    • Ability to de-escalate upset customers, understanding the process of listening, showing sympathy, offering solutions, and closure
    • Ability to communicate in detail and ability to recognize what detail is important to each specific customer
    • Dedicated work ethic

    C.R. England offers a highly competitive compensation package and company perks that include but are not limited to:

    • Salary and monthly bonus
    • Weekly pay
    • Medical, dental, life, vision, paid vacation, matching 401K
    • Onsite gym with towel service, restaurant, convenience store, bank, and medical clinic
    • Work-hard/play-hard culture

    How to Apply

    To be considered for this position, please submit your resume/CV via the C.R. England careers website (http://www.crengland.com/careers)

     

    Equal Employment Opportunity

    C.R. England is an Equal Opportunity Employer and embraces diversity

     

     

    *CB*

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