• Customer Service Manager (CSM)

    Location US-UT-Salt Lake City
    Job ID
    # Positions
    Customer Service/Support
  • Overview

    Customer Service Manager (CSM):

    Customer Service Managers are at the forefront of a fast-paced strategic environment. Our customers require individuals who think strategically and plan ahead of rapidly changing situations while maintaining a positive team oriented attitude. Customer Service Managers must be organized, engaged with the team and a strong, results-driven, work ethic.



     Service and Sales activities include but are not limited to:


    • Soliciting and acquiring daily, weekly, and monthly freight
    • Accurately booking orders and entering data in the system
    • Developing and maintaining strong customer relationships
    • Managing equipment/freight balances daily for responsible market
    • Maintaining freight commitments using system tools
    • Communication with the customer on load changes, status updates, and late load notice.  Document communication events.
    • Track freight to proactively seek out issues that may cause late deliveries and ability to coordinate plans to swap to save on-time delivery.
    • Quickly and effectively problem solve issues.
    • Strong follow through and ability to frequently update customers on high profile loads.
    • Ability to multi-task while maintaining organization.
    • Update customers on availability of equipment.
    • Escalate issues to management.

    Documentation of customer operating procedures


                                                        "TRUCKING INDUSTRY EXPERIENCE REQUIRED" 


    • Requires strong phone and interpersonal skills
    • Strong sales work ethic
    • Excellent customer service and a pro-active mind set
    • Prior inside sales experience-prospecting, account management, and account development
    • Strong, results-driven, work ethic
    • Prior transportation experience preferred 
    • Proficient understanding of Microsoft Excel, Word, Powerpoint, and Outlook
    • AS400 and TMS familiarity preferred             
    • Demonstrated skill in management of large account relationships
    • Ability to de-escalate upset customers, understanding the process of listening, showing sympathy, offering solutions, and closure
    • Ability to communicate in detail and ability to recognize what detail is important to each specific customer
    • Dedicated work ethic

    C.R. England offers a highly competitive compensation package and company perks that include but are not limited to:

    • Salary and monthly bonus
    • Weekly pay
    • Medical, dental, life, vision, paid vacation, matching 401K
    • Onsite gym with towel service, restaurant, convenience store, bank, and medical clinic
    • Work-hard/play-hard culture


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