• Customer Service Manager (Intermodal Division)

    Location US-UT-Salt Lake City
    Job ID
    2018-4528
    # Positions
    1
    Category
    Customer Service/Support
  • Overview

    Company Overview

     

    At C.R. England, our most valuable asset is our people. Whether on the road, in our shops, or in our offices, our people make C.R. England a transportation industry leader. The diversity of our professionals drives us forward. We strongly believe each individual should have the support and opportunities they need to build a solid career. We provide. We live by the entrepreneurial and family spirit on which C.R. England was founded. We have opportunities for people of all backgrounds.

     

    Why join us: 

    Stability:                       The transportation industry is crucial to the U.S. economy, making C.R. England a stable career choice. As a 97 year-old leader in the transportation industry, we have grown 100% in the last decade. We will continue growing as we approach our second century.

    Employee Value:           2015 recipient of the Achievers Award for Most Engaged Workplaces in the U.S.

    Benefits:                       World class compensation and benefits packages, continuous training and development, and a team-oriented culture

    Work life balance:         At C.R. England we value family both in our individual homes and our company family; our culture embraces this philosophy and fosters an environment to support both.

    Responsibilities

    Job requirements may include, but not be limited to:

    • Manage high profile customers/accounts via phone and emails in a fast paced operations environment
    • Manage information flow between internal and external customers to effectively plan, track and communicate shipments
    • Apply problem-solving techniques utilizing various logistics management tools
    • Assess, prioritize and respond to multiple data inputs effectively
    • Act as front-line contact with customers through professional verbal and written communication
    • Manage customer relationship through effective transportation planning and communication
    • Apply strategies to improve company and customer trends/processes
    • Other duties as assigned

    Qualifications

    Job qualifications may include, but not be limited to:

    • Maintain a positive, willing, team-oriented attitude
    • Organized and self-motivated
    • Professional verbal and written communication skills
    • Proficient with MS Office suite
    • Transportation and Intermodal experience are preferred
    • Ability to organize and prioritize work, meet deadlines, work with minimal supervision, exercise judgment and adapt directions from one assignment to another
    • Ability to maintain professionalism when communicating with team and management
    • This job is highly demanding and requires patience and professionalism
    • Motivated to work in a fast paced environment
    • Very dependable and takes ownership of work processes

     

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