Service Writer - Salt Lake City, UT

Company Overview

At C.R. England, our most valuable asset is our people. Whether on the road, in our shops, or in our offices, our people make C.R. England a transportation industry leader. The diversity of our professionals drives us forward. We strongly believe each individual should have the support and opportunities they need to build a solid career. We provide. We live by the entrepreneurial and family spirit on which C.R. England was founded. We have opportunities for people of all backgrounds.

Why join us: 

Stability:                       The transportation industry is crucial to the U.S. economy, making C.R. England a stable career choice. As a 97 year-old leader in the transportation industry, we have grown 100% in the last decade. We will continue growing as we approach our second century.

Employee Value:           2015 recipient of the Achievers Award for Most Engaged Workplaces in the U.S.

Benefits:                       World class compensation and benefits packages, continuous training and development, and a team-oriented culture

Work life balance:         At C.R. England we value family both in our individual homes and our company family; our culture embraces this philosophy and fosters an environment to support both.

Job requirements may include, but not be limited to:

• Supporting drivers in the highest professional manner to enhance the driver's experience and be the liaison between the shop and the driver.
• Consistently execute the Eight Tenants of Service Writing.
• Physically inspect the equipment.
• Create accurate repair time estimate for each repair order.
• Complete on the spot repairs.
• Create a complete and accurate RO, ID who’s paying for the repair.
• Coordinate and schedule service (including vendors), and give an accurate start and completion time to the driver.
• In cooperation with the Shift Supervisor, assign work to the mechanics with the goal of assigning the right work to the right associate.
• Educate/Train Driver’s on the operation and features of their equipment and C.R. England repair stances.
• Answer all incoming calls and communicate with the leadership team by radio and/or e-mail when person to person is not possible.
• Update the Repair Order Management screens so accurate Estimated Completion Times (ECT’s) can be given to drivers.  Absolute attention to detail is expected. 

Job qualifications may include, but not be limited to:

• Technical, automotive, diesel mechanic, or CDL driving experience is required.
• Must meet the minimum requirements of a General Mechanic.
• Experience with computers, good keyboarding skills, and be familiar with Windows.
• Technical reading aptitude (i.e. electronic service bulletins; repair manuals).
• Must have a valid driver’s license, though commercial driving experience and a working knowledge of driver hours of service rules is preferred.
• Excellent customer service, oral and written communication, and teambuilding skills. 
• Demonstrated planning, organizing and prioritization skills.
• Must possess high level of stress tolerance and ability to multi-task.
• Must be able to work 4:00 PM - 2:30 AM work schedule

Required Certifications & Training:

• Must complete all safety compliance and tire training
• Annual Vehicle Inspector Certified (Per DOT requirements)
• Brake Inspector Certified (Per DOT requirements)

Company Information:

C.R. England is a 97 year-old leader in the transportation industry. We have grown 100% in the last ten years and are continuing that growth as we approach our second century of operation. We offer an excellent compensation package that includes:

• competitive pay
• weekly pay cycle
• medical, dental, life, vision, vacation, matching 401K, and more.

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