• Driver Liaison

    Location US-UT-Salt Lake City
    Job ID
    2018-4499
    # Positions
    1
    Category
    Customer Service/Support
  • Overview

    Company Overview

    At C.R. England, our most valuable asset is our people. Whether on the road, in our shops, or in our offices, our people make C.R. England a transportation industry leader. The diversity of our professionals drives us forward. We strongly believe each individual should have the support and opportunities they need to build a solid career. We provide. We live by the entrepreneurial and family spirit on which C.R. England was founded. We have opportunities for people of all backgrounds.

     

    Department Overview

    In this position you have the opportunity to work in the Driver Resource space with one of the largest, most stable, still growing company in the logistics and transportation field.

     

    Why join us: 

     

    Stability: The transportation industry is crucial to the U.S. economy, making C.R. England a stable career choice. As a 98 year-old leader in the transportation industry, we have grown 100% in the last decade. We will continue growing as we approach our second century.

     

    Employee Value: 2015 recipient of the Achievers Award for Most Engaged Workplaces in the U.S.

     

    Benefits: World class compensation and benefits packages, continuous training and development, and a team-oriented culture.

     

    Work life balance: At C.R. England we value family both in our individual homes and our company family; our culture embraces this philosophy and fosters an environment to support both.

     

     

    Position Summary

     

    The Driver Liaison is responsible to assist drivers with any and all needs while the drivers are present at the C.R. England facility. The goal of the Driver Liaison is to make each and every interaction positive and productive for the driver. 

    Responsibilities

    Job Functions

    • Assist drivers at the facility with any questions or concerns they may have.
    • Be a problem solver.
    • Act as point person on driver issues.  Either answer the question or direct them to a person that can help.
    • Have a broad and deep understanding of C.R. England driver process, policies, and procedures.  Actively find ways to improve processes. 
    • Show patience and empathy when handling difficult conversations.
    • Build and maintain strong relationships with front line driver facing employees.
    • Regularly present to drivers that attend orientation, train the trainer, upgrade, and other classes at the facility on the driver liaison role and responsibility.
    • Regularly meet with department managers on any updates and changes to driver policies and processes.
    • Teach and communicate company policies and procedures thoroughly and accurately in daily driver interactions.
    • Proactively offer assistance to drivers present at the facility.  Follow up to ensure needs are met.  Track the outcomes of the driver interactions.  Report on quantity and quality of interactions regularly. 

    Conduct exit interviews with drivers when necessary

    Qualifications

    • Active CDL preferred
    • C.R. England Driving experience preferred

    • C.R. England Training experience preferred

    • At least one year customer service experience preferred
    • High school graduate

    *CB*

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