• Customer Manager - Weekends

    Location US-UT-Salt Lake City
    Job ID
    2018-4495
    # Positions
    2
    Category
    Customer Service/Support
  • Overview

    C.R. England is a stable, financially sound company with opportunity for growth within the company.  As a 98-year leader in transportation, C.R. England is hiring Weekend Customer Managers to grow its asset-based business.

     

    Schedule: Saturday, Sunday, and 3 weekdays TBD.

    Responsibilities

    The Weekend Customer Manager is at the forefront of a fast-paced strategic environment. Our customers require individuals who think strategically and plan ahead of rapidly changing situations while maintaining a positive team oriented attitude. Weekend Customer Managers must be organized and engaged with the team.

     

    Operational activities include but are not limited to:

    • Communication with the customer on load changes, status updates, and late load notice.  Document communication events.
    • Track freight to proactively seek out issues that may cause late deliveries and ability to coordinate plans to swap to save on-time delivery.
    • Quickly and effectively problem solve issues.
    • Strong follow through and ability to frequently update customers on high profile loads.
    • Ability to multi-task while maintaining organization.
    • Update customers on availability of equipment.
    • Escalate issues to management.
    • Documentation of customer operating procedures.

    Qualifications

    • Proficient understanding of Microsoft Excel, Word, Powerpoint, and Outlook
    • AS400 familiarity preferred             
    • Demonstrated skill in management of large account relationships
    • Ability to de-escalate upset customers, understanding the process of listening, showing sympathy, offering solutions, and closure
    • Ability to communicate in detail and ability to recognize what detail is important to each specific customer
    • Dedicated work ethic
    • Strong phone presence that shows confidence
    • Strong customer service perspective

    C.R. England offers a competitive benefits package that includes, medical, dental, life, vision, vacation, and 401K.

     

    The C.R. England Salt Lake campus has an on-site gym, company sponsored massage therapist, medical clinic, chiropractor, a US Bank branch, barbershop, and an on-site vehicle-leasing program available for all employees.

     

    C.R. England has grown 100% in the last ten years and seeks to continue its exciting success. We have 5 schools across the nation with plans for further school growth in the near future. Our outstanding growth represents tremendous opportunity for those interested in leadership and management careers. Our hiring process focuses greatly on those interested in long-term career possibilities and encourages career-minded individuals to apply.

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