• Customer Manager - Weekends

    Location US-UT-Salt Lake City
    Job ID
    2018-4495
    # Positions
    2
    Category
    Customer Service/Support
  • Overview

    C.R. England is a stable, financially sound company with opportunity for growth within the company.  As a 98-year leader in transportation, C.R. England is hiring Weekend Customer Managers to grow its asset-based business.

     

     

    Why join us: 

     

    Stability:  The transportation industry is crucial to the U.S. economy, making C.R. England a stable career choice. As a 98 year-old leader in the transportation industry, we have grown 100% in the last decade. We will continue growing as we approach our secon

    Employee Value:  2015 recipient of the Achievers Award for Most Engaged Workplaces in the U.S

    Benefits: World class compensation and benefits packages, continuous training and development, and a team-oriented culture

    Work life balance: At C.R. England we value family both in our individual homes and our company family; our culture embraces this philosophy and fosters an environment to support both.

     

    Position Summary

     

    The Weekend Customer Manager is at the forefront of a fast-paced strategic environment. Our customers require individuals who think strategically and plan ahead of rapidly changing situations while maintaining a positive team oriented attitude. Weekend Customer Managers must be organized and engaged with the team.

     

     

    Schedule: Saturday, Sunday, and 3 weekdays TBD.

    Responsibilities

    • Communication with the customer on load changes, status updates, and late load notice.  Document communication events
    • Track freight to proactively seek out issues that may cause late deliveries and ability to coordinate plans to swap to save on-time delivery
    • Quickly and effectively problem solve issues
    • Strong follow through and ability to frequently update customers on high profile loads
    • Ability to multi-task while maintaining organization
    • Update customers on availability of equipment
    • Escalate issues to management
    • Documentation of customer operating procedures

    Qualifications

    • Proficient understanding of Microsoft Excel, Word, Powerpoint, and Outlook
    • AS400 familiarity preferred             
    • Demonstrated skill in management of large account relationships
    • Ability to de-escalate upset customers, understanding the process of listening, showing sympathy, offering solutions, and closure
    • Ability to communicate in detail and ability to recognize what detail is important to each specific customer
    • Dedicated work ethic
    • Strong phone presence that shows confidence
    • Strong customer service perspective

    C.R. England offers a competitive benefits package that includes, medical, dental, life, vision, vacation, and 401K.

     

    The C.R. England Salt Lake campus has an on-site gym, company sponsored massage therapist, medical clinic, chiropractor, a US Bank branch, barbershop, and an on-site vehicle-leasing program available for all employees.

     

     

    How to Apply

    To be considered for this position, please submit your resume/CV via the C.R. England careers website (http://www.crengland.com/careers)

     

    Equal Employment Opportunity

    C.R. England is an Equal Opportunity Employer and embraces diversity

     

     

    *CB*

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.