IT Service Desk Specialist

Location US-UT-Salt Lake City
Job ID
# Positions
Information Technology


Company Overview


At C.R. England, our most valuable asset is our people. Whether on the road, in our shops, or in our offices, our people make C.R. England a transportation industry leader. The diversity of our professionals drives us forward. We strongly believe each individual should have the support and opportunities they need to build a solid career. We provide. We live by the entrepreneurial and family spirit on which C.R. England was founded. We have opportunities for people of all backgrounds.


Why join us: 


Stability:                       The transportation industry is crucial to the U.S. economy, making C.R. England a stable career choice. As a 97 year-old leader in the transportation industry, we have grown 100% in the last decade. We will continue growing as we approach our second century.

Employee Value:           2015 recipient of the Achievers Award for Most Engaged Workplaces in the U.S.

Benefits:                       World class compensation and benefits packages, continuous training and development, and a team-oriented culture

Work life balance:         At C.R. England we value family both in our individual homes and our company family; our culture embraces this philosophy and fosters an environment to support both.


Job requirements may include, but not be limited to:


  • Answer staff questions in person and via phone on all company supported applications.
  • Troubleshoot computer problems.
  • Perform hardware and software installations.
  • Determine source of computer problems (hardware, software, user access, etc.).
  • Serve as liaison between staff and the technology department to resolve issues.
  • Work one-on-one with staff on application projects.
  • Document and track tickets and resolutions for future reference.
  • Communicate effectively with staff and vendors.
  • Other duties as assigned.


Job requirements may include, but not be limited to:


  • High school diploma or equivalent required.
  • Computer technical and troubleshooting skills strongly desired.
  • Strong communication and customer service skills required.
  • Microsoft Windows 8 and 10 experience.
  • Microsoft Office experience.
  • Microsoft Active Directory, and Microsoft Exchange experience preferred.
  • Strong Customer Service skills highly preferred.
  • Ability to learn and support new applications.
  • Excellent organizational skills preferred.
  • Excellent communication skills required.
  • Accuracy and attention to detail is essential
  • The ability to adapt to a changing environment.
  • Must communicate clearly and effectively both in writing and verbally.
  • Must manage time effectively with minimum supervision, working in an efficient manner while performing tasks with varying time requirements.
  • Always conduct yourself in a manner that reflects a positive, professional image. Must maintain a professional appearance in accordance with dress code policies
  • Treat each individual with care, dignity, fairness, respect and recognition
  • Work productively and collaboratively with direct supervisor and peers.
  • Display and encourage teamwork and willingness to be a problem solver. Provide excellent customer service.
  • Adhere to all policies and procedures as set forth by the company and ensure that all employees are knowledgeable of and adhere to all standards set for by the company.


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