Operations Manager/Customer Service

US-UT-Salt Lake City
Job ID
2018-4396
# Positions
1
Category
Management

Overview

 

Headquartered in Salt Lake City, C.R. England is a 98-year old leader in the transportation industry and is the largest temperature-controlled carrier in the world. We are growing and immediately hiring a Operations Manager in  Salt Lake City, UT.  Responsible for Network Management and Operations Staff with an emphasis on safety, driver retention, customer service, production, utilization of assets and team building.

 

We have grown 100% in the last 10 years. Utah Business ranks C.R. England as Utah’s 4th largest private employer.  The company is a 2015 recipient of the Achievers Award and is one of the 50 Most Engaged Workplaces in the United States. We promote from within and believe in investing in and developing our people.

 

 

 

We offer a highly competitive compensation package and company perks that include but are not limited to:

  • Salary and monthly bonus
  • Medical, dental, life, vision, paid vacation, matching 401K
  • Onsite gym with towel service, restaurant, convenience store, bank, medical clinic, and more
  • Work-hard/play-hard culture

 

Responsibilities

 

The Operations Manager is essential to managing our growth, profitability and day-to-day Operations environment.  We require an individual who can effectively identify opportunities for improvement and initiate processes to accomplish improvement. This individual must be able to think strategically and plan ahead of rapidly changing situations while maintaining a positive team-oriented attitude.

 

ESSENTIAL JOB FUNCTIONS AND DUTIES:

  • Daily oversight and escalation management of Staff, Load Bookings, Balance Management, and Customer Freight issues.
  • Daily review of capacity vs. freight balance to ensure good utilization of assets and optimum service levels.
  • Provide regular feedback on optimization opportunities to our Regional Outside Sales, Fleet Management, Planning and Ops Support.
  • Weekly KPI review with Division Senior Management.
  • Office Personnel performance review and improvement.
  • Support department coordination to ensure division’s needs are met.
  • Additional areas identified as falling within the scope of Network Operations Management.
  • Weekly review of rate-related upgrade opportunities, new opportunities and Target Improvement Lanes/Opportunities

 

 

 

Qualifications

  • The ideal candidate is professional with superior communication, logical function, decision-making, and organizational skills.
  • This job is demanding and requires thorough understanding of industry needs and a heightened sense of urgency. 
  • Previous transportation/operations management experience required.
  • Previous experience in managing customer relationships is required.
  • Previous experience in reviewing P&Ls and rates is required.
  • Knowledge of transportation software required (AS/400 preferred).

College degree is preferred but not required.

 

 

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