Microsoft Dynamics CRM Analyst/Engineer

US-UT-Salt Lake City
Job ID
2018-4390
# Positions
1
Category
Information Technology

Overview

Company Overview

 

At C.R. England, our most valuable asset is our people. Whether on the road, in our shops, or in our offices, our people make C.R. England a transportation industry leader. The diversity of our professionals drives us forward. We strongly believe each individual should have the support and opportunities they need to build a solid career. We provide. We live by the entrepreneurial and family spirit on which C.R. England was founded. We have opportunities for people of all backgrounds.

 

Why join us: 

Stability:                       The transportation industry is crucial to the U.S. economy, making C.R. England a stable career choice. As a 97 year-old leader in the transportation industry, we have grown 100% in the last decade. We will continue growing as we approach our second century.

Employee Value:           2015 recipient of the Achievers Award for Most Engaged Workplaces in the U.S.

Benefits:                       World class compensation and benefits packages, continuous training and development, and a team-oriented culture

Work life balance:         At C.R. England we value family both in our individual homes and our company family; our culture embraces this philosophy and fosters an environment to support both.

Responsibilities

As a member of our CRM team you will be responsible for reviewing company business processes, re-engineering internal processes to improve efficiency, and performing many of the technical tasks required for a successful CRM implementation. You should have a good knowledge of Dynamics CRM or other enterprise CRM systems. Work with internal business units (clients) to determine best uses of CRM for their use cases.

 

Responsibilities

  • Implement and deploy Microsoft Dynamics CRM
  • Analyze front office processes (sales, marketing and customer service) to identify opportunities for improvement
  • Gather and understand client functional requirements
  • Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics CRM
  • Configure the application to meet a client’s requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK
  • Building the CRM forms, screens, and views, as well as workflows and reports around the customer needs for an interface
  • Identify creative workarounds to meet requirements without the development of custom code
  • Understand the functional capabilities and limitations for out of the box functionality as well as custom code
  • Create technical specifications
  • Design and integrate business processes and data flows between CRM applications and other applications, such as back office/​ERP applications
  • Train client personnel on the usage and administration of Microsoft Dynamics CRM (functional user training and technical training)
  • Support the application(s) post go-live during system setting and fix applications issues not necessarily related to code
  • Develop data conversion and testing strategies
  • Develop high level project work plans
  • Lead technical discussions with clients

Qualifications

Education and Experience

  • BS degree in STEM field, or equivalent experience
  • 2+ years of experience CRM applications (Microsoft Dynamics CRM, Siebel, SAP CRM, Oracle CRM, SalesForce.com, SalesLogix, or Pivotal). Dynamics CRM 2013 or later preferred.
  • Significant experience with sales management, marketing, and/or customer service processes
  • Microsoft Dynamics CRM certifications preferred
  • CRM SDK and Developers Toolkit
  • CRM forms, screens, views, workflows and reports development
  • Programming languages – C#, HTML, JavaScript
  • Architect / design CRM system, related customizations, portals, and reports
  • Windows Server, IIS, Active Directory, DNS
  • SQL Server – queries, stored procedures/functions
  • CRM development or integration best practices
  • Technical specifications documentation
  • Data migration and integration mappings using SQL Integration Services, Scribe or Web Services
  • SQL Reporting Services
  • MOSS/SharePoint Services
  • Possesses excellent communication skills
  • Self-Starter with ability to handle multiple tasks and shifting priorities
  • Thinks clearly and calmly under pressure
  • Investigates problems to establish real or hidden causes
  • Solves complex problems with creative solutions
  • Places emphasis on client satisfaction
  • Learns new concepts quickly and thoroughly

Required Skills

Performance Skills

  • Possesses excellent communication skills
  • Self-Starter with ability to handle multiple tasks and shifting priorities
  • Thinks clearly and calmly under pressure
  • Investigates problems to establish real or hidden causes
  • Solves complex problems with creative solutions
  • Places emphasis on client satisfaction
  • Learns new concepts quickly and thoroughly

 

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