EDI Project Manager

US-UT-Salt Lake City
Job ID
2017-4309
# Positions
1
Category
Information Technology

Overview

Company Overview

 

At C.R. England, our most valuable asset is our people. Whether on the road, in our shops, or in our offices, our people make C.R. England a transportation industry leader. The diversity of our professionals drives us forward. We strongly believe each individual should have the support and opportunities they need to build a solid career. We provide. We live by the entrepreneurial and family spirit on which C.R. England was founded. We have opportunities for people of all backgrounds.

 

Why join us: 

Stability:                       The transportation industry is crucial to the U.S. economy, making C.R. England a stable career choice. As a 97 year-old leader in the transportation industry, we have grown 100% in the last decade. We will continue growing as we approach our second century.

Employee Value:           2015 recipient of the Achievers Award for Most Engaged Workplaces in the U.S.

Benefits:                       World class compensation and benefits packages, continuous training and development, and a team-oriented culture

Work life balance:         At C.R. England we value family both in our individual homes and our company family; our culture embraces this philosophy and fosters an environment to support both.

 

Responsibilities

Job requirements may include, but not be limited to:

 

  •  Lead a team of EDI Engineers
    •  Gather requirements from our EDI customers.
  • Skillfully implement Trading Partners from test to production.
    • Initiate correspondence and obtain EDI specifications from Trading Partners.
    • Setup communications for EDI transmissions, including AS2, FTP and VAN.
    • Map and test X12 EDI documents into Flat File layouts.
  • Ensure EDI efficiencies and customer relations.
    • Build relationships with our EDI Trading Partners.
    • Analyze EDI reports and monitor daily EDI transactions.
    • Resolve problems by clarifying customer’s complaint. Determine cause, explain best solution, expedite correction and follow up to ensure resolution.
    • Assist Regional Sales Reps during customer on site reviews to address EDI Scorecard as applicable.
    • Provide on-going training, technical and customer service support
    • Promptly and courteously answer technical questions with regards to EDI business processes, both internally and externally.
    • Provide feedback on the efficiency of the customer service process
  • Provide on-going training, technical and customer service support.
  • Assist with EDI development and project testing. 

Qualifications

Job qualifications may include, but not be limited to:

 

  • Prior experience in a customer service role with a proven track record in customer satisfaction.
  • Prior EDI knowledge and the ability to communicate in EDI terminology with internal and external customers.
  • Strong written and verbal communication skills, including excellent follow up skills.
  • Strong interpersonal skill in one-on-one situations and group settings with all levels of both internal and external customers.
  • Ability to work in a fast paced environment and multi-task with attention to detail.
  • Ability to plan, organize and prioritize to meet goals.
  • Self-starter with ability to proactively look for process improvements.
  • Drives creative and effective problem solving and decision making to an appropriate resolution.
  • Systems proficiency and willingness to learn new processes and systems.
  • Computer proficient in Windows, Internet, Word, Outlook/Email.
  • Transportation experience a plus.

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