Service Writer - Salt Lake City, UT - $2,500 signing bonus

US-UT-Salt Lake City
Job ID
2017-4278
# Positions
3
Category
Shop

Overview

The Service Writer is the main liaison between the C.R. England Drivers, Lease Operators and Independent Contractors and the shop.  This individual will have the ability to talk professionally with the driver, diagnose the equipment, and make appropriate repair decisions. The Service Writer will estimate the repair times in order to provide reliable information to the Driver and the line of business regarding the availability of the equipment and create accurate electronic work orders for the shop. The Service Writer also provides support in other areas such as sublet, parts, and direct equipment repair. 

Responsibilities

Responsibilities include:

  • Supporting drivers in the highest professional manner to enhance the driver's experience and be the liaison between the shop and the driver.
  • Consistently execute the Eight Tenants of Service Writing.
  • Physically inspect the equipment.
  • Create accurate repair time estimate for each repair order.
  • Complete on the spot repairs.
  • Create a complete and accurate RO, ID who’s paying for the repair.
  • Coordinate and schedule service (including vendors), and give an accurate start and completion time to the driver.
  • In cooperation with the Shift Supervisor, assign work to the mechanics with the goal of assigning the right work to the right associate.
  • Educate/Train Driver’s on the operation and features of their equipment and C.R. England repair stances.
  • Answer all incoming calls and communicate with the leadership team by radio and/or e-mail when person to person is not possible.
  • Update the Repair Order Management screens so accurate Estimated Completion Times (ECT’s) can be given to drivers.  Absolute attention to detail is expected. 

Qualifications

  • Technical, automotive, diesel mechanic, or CDL driving experience is required.
  • Must meet the minimum requirements of a General Mechanic.
  • Experience with computers, good keyboarding skills, and be familiar with Windows.
  • Technical reading aptitude (i.e. electronic service bulletins; repair manuals).
  • Must have a valid driver’s license, though commercial driving experience and a working knowledge of driver hours of service rules is preferred.
  • Excellent customer service, oral and written communication, and teambuilding skills. 
  • Demonstrated planning, organizing and prioritization skills.
  • Must possess high level of stress tolerance and ability to multi-task.

 

Required Certifications & Training:

  • Must complete all safety compliance and tire training
  • Annual Vehicle Inspector Certified (Per DOT requirements)
  • Brake Inspector Certified (Per DOT requirements)

 

Company Information:

 

C.R. England is a 97 year-old leader in the transportation industry. We have grown 100% in the last ten years and are continuing that growth as we approach our second century of operation. We offer an excellent compensation package that includes:

  • competitive pay
  • weekly pay cycle
  • medical, dental, life, vision, vacation, matching 401K, and more.

 

*CB*

 

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