Operations Support Specialist

US-UT-Salt Lake City
Job ID
# Positions
Customer Service/Support


CR England is a stable, financially sound company with opportunity for growth within the company.  As a 97-year leader in global transportation, CR England is interested in hiring a Full-Time Ops Support Representative to support our Detention, Fuel, Permit, and Load/Unload Departments. The required hours for this position are Mon-Fri 8am-5:00pm.


Responsibilities include but are not limited to:



  • Assisting drivers with detention questions and pay
  • Working with customers to obtain authorization for detention billing
  • Billing detention by following each customers billing requirements
  • Communicating with customers to collect on outstanding detention balances
  • Handling fuel related calls from drivers
  • Monitoring fuel limit/fuel theft program
  • Understand permit needs across the country
  • Work with scale bypass and toll agencies
  • Assisting drivers over the telephone and provide assistance as needed
  • Assisting drivers with Load/Unload questions
  • Assisting drivers with pallet purchases
  • Other duties as assigned


Job qualifications may include, but are not limited to:

  • Problem identification & problem solving skills
  • Excellent communication and organizational skills
  • Advanced telephone and typing/data entry skills
  • Excel and Word experience 
  • Strong Attention to detail
  • Transportation industry experience is a plus


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