Service Writer - Colton, CA

US-CA-Colton
Job ID
2017-4241
# Positions
2
Category
Shop

Overview

The Service Writer is the main liaison between the C.R. England Drivers, Lease Operators and Independent Contractors and the shop.  This individual will have the ability to talk professionally with the driver, diagnose the equipment, and make appropriate repair decisions. The Service Writer will estimate the repair times in order to provide reliable information to the Driver and the line of business regarding the availability of the equipment and create accurate electronic work orders for the shop. The Service Writer also provides support in other areas such as sublet, parts, and direct equipment repair. 

Responsibilities

Job requirements may include, but not be limited to:

  • Support the Drivers in the highest professional manner so as to enhance the Drivers experience and be the liaison between the shop and the driver.
  • Consistently executes the eight tenants of Service Writing.
  • Physically inspect the equipment
  • Create accurate repair time estimate for each repair order.
  • Complete on the spot repairs
  • Inform the Driver, before he / she leaves the counter, when the unit will be in the shop and when the work will be complete.
  • Proactively schedule the shop and assign the work [working with the Shift Supervisor]
  • Answer all incoming calls and communicate with the leadership team by radio and/or e-mail when person to person is not possible.
  • Decide if the work demand cannot be completed within the C.R. England guidelines, and involve the Shift Supervisor to make other arrangements.
  • Support local parts purchases.
  • Coordinate load events with Customer Service and Operations.
  • Communicate with the driver when equipment is available. 
  • Other duties as assigned.

Qualifications

Job qualifications may include, but not be limited to:

 

  1. Must have a technical background, automotive and/or diesel experience is required.
  2. Must meet the minimum requirements of a General Mechanic.
  3. Experience with computers, good keyboarding skills, and be familiar with Windows.
  4. Technical reading aptitude (i.e. electronic service bulletins; repair manuals).
  5. Must have a valid driver’s license, though commercial driving experience and a working knowledge of driver hours of service rules is preferred.

 

REQUIRED CERTIFICATIONS AND TRAINING

 

  1. Must complete all safety compliance and tire training
  2. Annual Vehicle Inspector Certified (Per DOT requirements)
  3. Brake Inspector Certified (Per DOT requirements)

 

C.R. England, Inc. offers a competitive benefits package that includes, medical, dental, life, vision, vacation, and 401K. 

 

C.R. England, Inc. has grown 100% in the last ten years and seeks to continue its exciting success. Our outstanding growth represents tremendous opportunity for those interested in leadership and management careers. Our hiring process focuses greatly on those interested in long-term career possibilities and encourages career-minded individuals to apply.

 

*CB*

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